Contact Us
Currently there are two ways to best contact us if you have a general enquiry or an enquiry about an order. They are as follows:
Our website chat
Please allow between 1-5 working days on average for a response to an enquiry. We are also found on other social media channels including Facebook and Twitter, however these are monitored less frequently.
Our website chat is usually monitored daily so you may get a response immediately or on the day depending on the nature of the enquiry and our availability,
Please note that our customer service general timelines do not affect your statutory rights.
Alternatively you can email us directly at: contact@merchexpo.co.uk.
Please note that the above timelines are only guidelines and it may take longer to receive a reply. Particularly as the store does not officially open for business until Summer 2023 so any queries before then will not be regularly monitored.